FAQ

Frequently Asked Questions

Here are some of the common frequently asked questions about accommodation and leasing at Altitude Apartments.

The easiest way to book a room is using the online Reservation link – complete the online form and press the submit button. Altitude Management will normally acknowledge receipt of the booking request within 24 hours.

Inspections are always by appointment and the Queensland rental laws require us to give the current tenants 24 hours notice. Inspections are normally held closer to the end of each semester period to avoid unnecessary interruptions to the current tenants. You can book your inspection by email to info@altitudeapartments.com.au or by phone to 07 3721 8300.

Yes, Non Students are welcome to live at Altitude – currently around 20% of Altitude residents are non-students.

Once your request has been processed and room allocated, Altitude Management will send a confirmation email confirming the general details of your reservation and including details of the rent / deposit and other requirements. To secure the booking you will then be required to pay your deposit. Once the deposit is received and acknowledged, the booking is confirmed. See our Reservations / Procedures page for more detailed information.

Once the deposit is paid you are committed to the booking. You will forfeit part or all of your deposit depending on how much notice you give us prior to the scheduled start of the lease.

Each bedroom has its own dedicated internet port and standard connection to the Altitude network is via Ethernet/LAN cable directly to your computer. There is an option to purchase or hire a compatible wireless router and establish your own private wireless network in your room so that you can have multiple devices connected to the internet at the same time. If you have a device that does not have en ethernet port (eg McBook Air; tablet ; mobile phone) a wireless router will be required.

Accounts for Utilities (electricity and hot water) are maintained by Altitude Management so that you have connected Utility services when you arrive.

FOR ALL INCLUSIVE UNITS, ALL UTILITIES USAGE HAS BEEN INCLUDED IN YOUR RENT.

FOR OTHER UNITS, Utility usage is payable in addition to your base rent and is calculated and billed on consumption. Your Total Monthly Payment will be inclusive of a Rent + Utility offset contribution. The amount of the offset contribution is based on the lower scale of usage for the various styles of unit and the amount will be detailed in your lease and your letter of offer.

Commencing the Semester 1/2017, if you are renting a Studio, 1 Bedroom Standard, 2 or 3 Bedroom apartment, your utilities are included in your monthly rent. If you are renting a 1 Bedroom Double apartment, you are required to pay a monthly Utilities Prepayment which goes toward your utilities usage. These are as follows: 1 Bed Large (one person)= $80 per month, 1 Bed Large (two person)= $110 per month.  Consumption statements will issue quarterly so you can track your usage. Bills / refunds will normally be finalised at the end of each term lease period in January & July.

** If your contributions exceed consumption – you will be refunded the excess contribution amount. If your consumption exceeds the contribution, you will be billed for the excess used. **(Interim bills or contribution adjustments may apply where quarterly consumption review varies significantly to the contribution being made)

A kitchen pack includes Crockery (cups/plates/bowls); Cutlery (knives/forks/spoons); pots, pans, serving bowls and general cooking utensils (egg flip/tongs/can opener). Kitchen packs are standard in share units (2 & 3 bed) and included in the base rent. Kitchen packs are optional extras in studios and 1 bed apartments – if you wish to hire a kitchen pack you will need to confirm your requirements prior to your arrival date.

A linen pack consists of bed sheets, pillow slips and bath towels which are not supplied as standard to any apartment. Pillows, mattress protector and bedspread are also not supplied as standard inclusions.

A Bond is also known as a security deposit and is the equivalent of 4 weeks rent. A Bond is payable at the start of the lease in addition to rent and covers the unit owner for unpaid rent or bills and any damage to the unit. Bond payments are held in trust by the Queensland Government (Residential Tenancy Authority / RTA). At the end of the lease, provided that all rent and bills are paid and the apartment is left in a clean and undamaged condition – we will both agree on any deduction amounts and send a Bond Refund Form to the RTA to release the Bond. Refunds will normally be lodged in a nominated Australian ban account if you are leaving to return home overseas and will not have an Australian bank account open to receive your refund, you will need to complete an International Funds Transfer form in addition to the Bond refund form. For more information on Bonds and the Residential tenancy Authority (RTA) – see the RTA website www.rta.qld.gov.au

With a standard lease, you will be required to pay your first Monthly Payment+ refundable security bond before the start date of a lease: Monthly Payment – is a combination of your Rent  + Utility Offset Contribution. See Utility Charges for further details on the Utility Offset Contribution. Refundable Security Bond – will be lodged and held in trust by the the RTA (government bond authority) and is refundable at the end of your lease provided all payments are made and the unit is returned in satisfactory conditon. There is also an option to pay for the full semester upfront at the start – see our All Inclusive Package prices for more information.

Rent is payable monthly in advance, normally on the 6th day of the month. Standard preferred method is by cash, funds transfer to Altitude Management Trust account. EFTPOS is also available at the office – noting that a 2% fee applies to all credit card transactions.

Accommodation Packages are designed to take the worry out of paying rent every month – ideally suited to international students where the costs of transferring money can be expensive. Accommodation Packages include Rent and Internet, Kitchen Packs, Linen Packs, Electricity and Hot Water as well as Exit costs. Click HERE for further information and pricing

The best way will depend on the time that you arrive in Brisbane. UQ provide a free shuttle service for students and this is the best option if you are attending UQ. However additional people will be charged and this service is only available as a once off. There is a train from the airport – you will need to change trains at Central and then catch a train to Taringa station (which is approx 200 metres from Altitude). If you arrive late or have a lot of luggage, a taxi will cost approximately $50AUD and they will drop you at the front door of Altitude.

All leases are for a minimum period of 6 months and rent is priced accordingly. Once you enter into a 6 month lease, you are committed to pay rent for the full 6 month period, even if you do not use it for the full term. From time to time there are opportunities for a lease of less than 6 months – this would be subject to application and separate short term lease pricing.

Family and friends are welcome to stay. when they are visiting you in Brisbane. If they are staying for more than 3 days you are required to make arrangements with the office, as a small surcharge is payable for guests. Additional bedding can be arranged at a small costs to assist you. If you are staying in a share apartment, you will also need to make arrangements with your housemates and make sure that they are OK with the extra guest/s. Boyfriends/girlfriends are not permitted to stay overnite in your apartment at Altitude on a regular basis.

Altitude has security CCTV cameras on all exit doors and swipe card security access to the front door of each building and onto each floor. Internal bedroom doors in share units are key lockable to provide a secure space for those who share an apartment. Altitude also has onsite managers – they are available to assist with problems that arise from time to time and in need attend to issues out of hours on a fee for service basis – including calling police and emergency services as required.

The governing body for residential accommodation in Queensland is known as the Residential Tenancy Authority (RTA). See the “Fine Print” tab at the bottom of this web page for links to the RTA Information Booklet.

The Tenant Handbook and ByLaws of Altitude govern the general conduct of living at Altitude. See our “Fine Print” tabs at the bottom of the web page for links to all relevant documents.